FAQ – Henry London Watches

FREQUENTLY ASKED QUESTIONS

PRODUCT

How long is a Henry London watch covered under guarantee?

Henry London watches are all covered under a 2 year warranty.

Where are my instructions for my watch?

Instructions for all our watches can be viewed and downloaded here

SHIPPING & RETURNS

Do you deliver internationally?

Yes we do but exclusions apply (please contact us for more information). We now offer £15 shipping on all international orders and estimated delivery time is 5 to 10 working days.

What is Henry London's website returns policy?

We have a 30 day returns policy. This applies only in the case that the product and its original packaging is returned in the same condition as when it was received. Customers must return their order within 30 days of receipt to quality for refund/exchange.

PRODUCT CARE

My lens is scratched, is there anything I can do?

Yes there is, depending on the severity of the scratch, you can either use the sachet included in your watch box or purchase a lens care kit to polish out any scratches. Please note this may not be possible in all cases. Read our Lens Care page here to determine the best course of action.

How do I adjust my bracelet?

We have a simple video which explains how to adjust your bracelet strap length that can be found here.

Is it possible to change my strap?

If you have a leather strap then it is possible to change it. We have produced a video on how to change your strap which can be found here.

QUESTIONS

Are you on social media?

Yes we are. You can find us on Instagram, Facebook, Twitter and Pinterest. Follow @henrywatches now for the latest news and offers.

How often do you bring out new collections?

Twice a year. All new collections will be announced on our website and social media so make sure you're following us.

Am I responsible for covering any customs and/or import taxes?

Yes, the majority of international customers will have to cover all customs and import taxes upon receipt of their order. There are only a few exceptions to this: United states, Canada, Australia, Norway and Switzerland - for these destinations we will cover the import duties and charges. For more information please contact us.

CONTACT US

We are always happy to hear from our customers, please get in touch.

CUSTOMERSERVICE@HENRY-LONDON.COM

PHONE

+44 (0) 121 524 1400

ADDRESS

PEERS HARDY GROUP,
STARLEY WAY, BIRMINGHAM,
B37 7GN