Peers Hardy (UK) Limited's updated Privacy Notices can be accessed on the Peers Hardy website.
TERMS AND CONDITIONS OF SALE
1.1 Henry London is a trading name of Peers Hardy (UK) Limited. These terms and conditions of sale (“terms”) govern your purchases from www.henry-london.com (the “Website”) and forms a contract between you and Peers Hardy (UK) Limited, a company registered in England and Wales with registration number 1391526 and Vat number GB300 2330 42 whose registered office is at Precision House Starley Way, Birmingham International, Park, Bickenhill Lane, Solihull, West Midlands, B37 7GN (“Henry London”).
1.2 These terms will apply to any contract between Henry London and you for the sale of product to you. Please read these terms carefully and make sure that you understand them, before ordering any product from the Website. By placing an order with Henry London, you agree to be bound by these terms. You should print a copy of these terms or save them to your computer for future reference.
1.3 Henry London’s shopping pages will guide you through the process of placing an order. The order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
Use of the Website
We will not use, sell, share, or rent any information which you provide on this Website in ways different from what is disclosed in this statement. We may collect and process information that you provide by filling in forms on our Website, details of transactions you carry out through our Website and details of your visits to our Website. If you contact us we will keep a record of that correspondence.
We may use your data to provide you, via email, post or SMS with information, products or services that you request from us or which we feel may be of interest to you. We may also share your details with selected third parties which we believe may be of interest to you, where you have consented to be contacted for such purposes.
Additionally, we may contact you via email for review purposes in order to improve our services. If you wish to be excluded from such communications please respond to any correspondence received from Henry London to inform us of your preference.
You can read more about how Henry London use personal data and cookies here: [www.henry-london.com/pages/cookie-policy]
4.1 Once Henry London has received your order, Henry London will send an acknowledgement email to your email address. It is therefore important that you enter your email address correctly when placing your order. Henry London recommends saving this email in order to facilitate any contact with our Customer Service Department you may have in the future. An order confirmation email will be sent to you shortly after acknowledgement as proof of purchase (the “Confirmation Email”). The contract between you and Henry London is only formed at the point Henry London send you the Confirmation Email.
4.2 If Henry London are unable to supply you with a product, for example because that product is not in stock or no longer available or because Henry London cannot meet your requested delivery date, Henry London will inform you of this by email and will not process your order. Henry London will notify you if a replacement or equivalent product if available. If you have already paid for the product, Henry London will refund you the full amount including any delivery costs charged as soon as possible.
5.1 You can pay with credit or debit cards, or pay pal.
5.2 Credit and debit card payments are handled by Global Iris with secure encryption under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments made to Henry London.
5.3 Payments can be made in pounds sterling, US dollars or euros depending on the currency chosen by you. If you select to pay in one of these currencies and your card is denominated in the same currency then the amount taken from your card will match the price quoted. If your card is not denominated in the selected currency, the final price will be calculated in accordance with the applicable exchange rate on the date that your card issuer processes the transaction. Henry London cannot be held responsible for any loss due to exchange rate fluctuations. This does not affect your statutory rights.
5.4 In the event that no payment has been received after submitting your order, Henry London may automatically cancel your order.
5.5 Charges on card statements will appear as Henry London.
6.1 The prices of product will be as quoted on the Website at the time you submit your order. All prices (where applicable) on the Website include UK VAT at the applicable current rate chargeable in the UK for the time being. If the rate of VAT changes between the date of your order and the date of delivery, Henry London will adjust the VAT you pay, unless you have already paid for the product in full before the change in VAT takes effect.
6.2 All international customers are responsible for paying import duties and customs charges. There are only a few exceptions where we will cover import duties and taxes: United States, Canada, Australia, Norway and Switzerland. If these local taxes, duties, fees, levies or other charges are refused or not paid by the customer, then the item could be returned to Henry London or possibly destroyed if too expensive to return. Please note that if this happens, Henry London would only refund the cost of the returned product less any costs incurred in returning the item to Henry London. Therefore, should the item be destroyed the customer will not be entitled to a refund. This does not affect your statutory rights as a consumer.
6.3 Henry London always try to make sure that the prices on the Website are accurate but errors may occur. If Henry London discover an error in pricing of the product in your order, before it is confirmed, Henry London will inform you as soon as possible using the contact details you supply.
6.4 Prices quoted on the Website are in UK pound sterling, US dollars or euros. Outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. The exact price that you pay will be dependent on the payment provider. Henry London cannot be held responsible for any loss due to exchange rate fluctuations.
7.1 A two year warranty is provided with your product, which does not affect your statutory rights. You have statutory rights in relation to products that are faulty or not as described. These statutory rights are not affected by the warranty in this section or anything else in these terms. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 This warranty covers manufacturing defects on the watch itself, not the strap or battery. In the event of a breach of this warranty, Henry London will at our option repair, replace or refund the costs of the defective product. To make a claim under this warranty, please use Henry London’s contact form on the "Contact Us" page of the Website. In the email you need to specify your name, address, order number and a detailed description of the defect. During the warranty term, Henry London may still charge you for any repairs and replacements in the following circumstances:
7.2.1 Failure or damage caused by improper use or carelessness.
7.2.2 Failure or damage caused by unjustifiable repair or modification.
7.2.3 Aesthetic changes that occur during normal wear and tear.
7.3 You must provide Henry London with proof of purchase to make a claim under this warranty. Henry London may require you to return the product to process your warranty.
7.4 Please be aware that Henry London will charge for battery replacement.
7.5 Henry London may replace the case, dial, hands, crystals, watchband or other parts of the watch with substitutes if the originally specified components are not available.
Henry London has the right to adjust prices and change product information such as product pictures and offers on the Website. The images of the product, engraving previews and information texts on the Website are for illustrative purposes only. Although Henry London have made every effort to display the colours accurately, Henry London cannot guarantee that your computer's display of the colours accurately reflect the colour of the Product. Your product may vary slightly from those images.
9.1 We offer Royal Mail Delivery to UK Address (3-5 working days, not signed for). For orders under £50, this service costs £5. Orders over £50 are free.
9.1 (a) We deliver to a number of international countries with FEDEX (5-10 working days) shipping to the below countries costs £15 China, Hong Kong SAR, Saudi Arabia, Singapore, South Korea, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Australia, New Zealand (16 of 17 regions), Canada, Mexico, United States, Czechia, Iceland
9.1 (b) Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond Henry London’s reasonable control. Please note, orders will be dispatched once payment has successfully been cleared.
9.1 (c) Orders placed on Friday, Saturday and Sunday will be processed on the next working day.
9.1 (d) Most international customers are responsible for paying import duties, customs and taxes upon receipt of their order. For more information please review our Delivery and Returns page.
9.1 (e) Please note, watch boxes are valued at £1.00/$1.00/€1.00 on your invoice. This information is shared with our courier to determine import duty costs.
9.2 Risk in the Product shall pass to you at the time of delivery. This means that from the time of delivery you will be responsible for care of the product and you must bear the cost of any loss of and/or damage to the product. Delivery shall be deemed to occur at the time when the Product arrive at the place of delivery you specified at the point of order.
Competition Terms & Conditions
Unfortunately, due to restrictions, we are unable to deliver to the following countries:
Aland Islands, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, British Indian Territory, Brazil, British Virgin Islands, Burkina Faso, Burma, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos Island, Colombia, Comoros, Congo Brazzaville, Congo Kinshasa, Cook Islands, Costa Rica, Cote d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Basseau, Grenada, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Iran, Jamaica, Johnston Island, Kenya, Kiribati, Korea (North), Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Puerto Rico, Reunion, Rwanda, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre Et Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, St. Helena, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Turkmenistan, Tuvalu, Uganda, Uruguay, US Minor Outlying Islands, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
The winner will be drawn at random.
Returns and Cancellations
10.1 In addition to your statutory rights in respect of faulty products, you have the right to cancel this contract within 30 days from the day on which you receive the product.
10.2 To exercise the right to cancel, you can use the form on Henry London’s "Contact Us" page of the Website, by email on firstname.lastname@example.org, post or by telephone on +44 (0) 121 524 1400. You may use the model cancellation form attached to these terms as a schedule, but it is not obligatory.
10.3 Engraved items are eligible for return and refund however are subject to a surchage. £10.00/$15.00/€15.00 will be deducted from your refund to cover services and replacement costs. This does not affect your statutory rights.
10.4 Henry London may make a deduction from the reimbursement for loss in value of any product supplied, if the loss is the result of unnecessary handling by you.
10.5 If you cancel this contract, Henry London will reimburse to you all payments received from you subject to surcharges detailed above plus any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Henry London.
10.6 You, the customer, are responsible for return shipping/courier fees except in cases where the item is faulty. Please review our Delivery and Returns page for more information.
10.7 You must take reasonable care of the product whilst it is your possession. Henry London recommend that the watch is returned using an insured, recorded service as we cannot accept responsibility for parcels that are lost or damaged in transit. The cost of returning the product must be paid by you.
10.8 Henry London will make the reimbursement without undue delay, and not later than:
10.8.1 14 days after the day Henry London receive back from you any product supplied; or
10.8.2 (if earlier) 14 days after the day you provide evidence that you have returned the product.
10.9 Henry London will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
10.10 If the product has been delivered to you, you shall return the product to Henry London, without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation of this contract to Henry London. The deadline is met if you send back the product before the period of 30 days has expired.
10.11 Reimbursement will be made in the same currency as the original purchase. If your card is denominated in another currency to the payment currency selected at the time of purchase, there may be an exchange rate fluctuation when your card provider translates the refund into your denominated currency. Henry London is not responsible for this and will not refund any differences between the amount taken at the time of purchase and the amount refunded. If you are purchasing from the UK, a full refund will be provided in accordance with your statutory rights.
10.12 If you reside outside of the EU, your purchase may be liable to import taxes and duties. If you return your watch to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.
Learn more about the EU Online Dispute Resolution process: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
All ‘Engraved’ items are refundable however a fee (£10.00/$15.00/€15.00) will be deducted from your refund to cover services and replacement costs. This does not affect your statutory rights.
12.1 If Henry London fail to comply with these terms, Henry London are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or negligence. Loss or damage is foreseeable if it is an obvious consequence of Henry London’s breach or if it was contemplated by you and Henry London at the time we entered into this contract.
12.2 Henry London only supply the product for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and Henry London have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 Henry London do not in any way exclude or limit liability for:
12.3.1 death or personal injury caused by our negligence;
12.3.2 fraud or fraudulent misrepresentation;
12.3.3 any breach of the terms implied by section 12 of the Sale of Product Act 1979 (title and quiet possession);
12.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Product Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
12.3.5 defective product under the Consumer Protection Act 1987.
13.1 Henry London will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract with you that is caused by circumstances beyond our control.
13.2 All product remain Henry London’s property until full payment is made.
13.3 This Contract is between you and Henry London. No other person shall have any rights to enforce any of its terms
13.4 All attempts at fraud will be reported to the police and Henry London reserves the right to cancel the purchase if any suspicion is raised.
13.5 The terms are subject to the laws of England and Wales. You and Henry London agree to the exclusive jurisdiction of the courts of England and Wales. However, if you are a resident in Northern Ireland, you may bring proceedings in Northern Ireland. Equally, if you are a resident in Scotland, you may bring proceedings in Scotland.
13.6 Henry London reserves the right to terminate your account at its sole discretion and such termination can be made without prior notice.
Last updated 2015-09-25 Issue 1
Schedule MODEL CANCELLATION FORM
Note: Complete and return this form only if you wish to withdraw from the contract.