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LEVEL 1

LIGHT TO MEDIUM SCRATCH

A small white scratch or graze to the surface of the lens, barely detectable by running a finger over the damaged area. This can be rectified using the polish sachet & cloth provided with your watch, please view our video below for instructions.

LEVEL 2

HEAVY SCRATCH

A deeper, larger scratch that can be felt by a fingertip. To repair this, you’ll need to purchase our lens care kit. Once received, please view our video for instructions.

LEVEL 3

FRACTURED LENS

If when you tilt your watch, the damage appears to go through the lens, it’s likely that it’s fractured. Please contact our Customer Care Team who offer a lens replacement, carried out by our Service Engineers. Please note there is a minimal charge for this service.

HOW TO VIDEOS

A selection of videos to help you care for your Henry London watch as well as instructions on adjusting and changing your
watch strap to ensure a perfect fit to your wrist.

HOW TO: REMOVE A LIGHT SCRATCH

Follow these easy instructions on how to repair a light scratch on your Henry London lens.

HOW TO: REMOVE A HEAVY SCRATCH

Follow these simple steps to polish a heavy scratch on your Henry London lens.